Refund & Cancellation Policy

All prices are stated in Saudi Riyal (SAR) unless otherwise indicated during checkout. Membership fees provide access to applicable platform features and do not represent payment for guaranteed employment, recruitment, interviews, candidate responses or any particular recruitment outcome.

Payments are processed through the payment method displayed during checkout, currently intended to be Stripe Checkout for card payments. A subscription is activated only after confirmation of successful payment or valid promotional activation.

Paid membership normally begins immediately after successful payment confirmation. Promotional or coupon-based membership begins when the coupon has been successfully validated and redeemed unless the promotion states otherwise.

Users may cancel through available subscription/account-management functionality. Cancellation stops future automatic renewal where applicable and does not automatically result in a refund of a membership fee already paid. Premium access may normally continue until the end of the current paid period.

Where automatic renewal is enabled and disclosed during checkout, the applicable fee may be charged automatically at the beginning of each new subscription period. Users are responsible for cancelling before the next billing date if they do not wish to continue.

Because Anjum Saudi provides immediate access to digital membership features after activation, membership fees are generally non-refundable once Premium service has been activated and made available, except where required by law, where a verified technical error caused an incorrect charge, where duplicate payment occurred, where payment was taken but activation failed due to an Anjum Saudi system error, or where Anjum Saudi determines a refund is appropriate in exceptional circumstances.

Refunds will not normally be provided merely because a user did not receive an employment offer, employer contact, shortlist, interview, suitable candidates, response from candidates, or because the user did not use all available platform features or changed their mind after activation.

Employers and visitors may be allowed to search the candidate database before registration/subscription using anonymized results. Complete profile access may require Employer Registration → Employer Verification → Active Employer Premium Subscription. Dissatisfaction with available candidates alone will not normally constitute grounds for a refund.

Users who believe they were charged more than once or charged an incorrect amount should contact Anjum Saudi promptly with account email, transaction date, amount, membership type and payment reference where available. Verified duplicate or incorrect charges may be refunded to the original payment method.

If payment is completed but Premium membership is not activated because of a technical problem, Anjum Saudi should first attempt to correct the account. Where the service cannot reasonably be activated, Anjum Saudi may provide a refund, membership credit, subscription extension or another appropriate remedy.

Refund requests should be submitted through Contact Us / Billing Support and include account name, registered email, membership plan, payment date, transaction reference, amount and reason. Additional information may be requested. Submission does not automatically mean approval.

Approved refunds will normally be returned to the original payment method. Processing time may depend on the payment processor, issuing bank, card network and other financial institutions.

Anjum Saudi may issue promotional coupons that provide discounted or complimentary Premium membership to selected communities, organizations or promotional groups. Coupons may include plan, discount, activation/expiry dates, redemption limits, eligibility and campaign conditions.

Certain group coupons may be configured with up to 999 valid redemptions per coupon on a first-come, first-served basis. Once 999 successful redemptions are recorded, the coupon becomes invalid even if its stated expiry date has not passed.

A coupon may become invalid because it expired, reached its redemption limit, was deactivated, is being used for an ineligible plan, the account does not meet eligibility requirements, it has already been redeemed where restrictions apply, or abuse is suspected.

Where a user receives a 100% complimentary membership through a coupon, no cash refund is available because no membership fee was paid. For partially discounted membership, any approved refund will generally be based on the actual amount paid.

Anjum Saudi may suspend, deactivate or withdraw a coupon because of fraud, unauthorized commercial distribution, technical error, manipulation, abuse, campaign-condition violations or security concerns.

Unless expressly permitted, promotional coupons must not be sold, auctioned, commercially resold, exchanged for cash, duplicated through unauthorized means or distributed fraudulently.

If an automatic renewal payment fails, Anjum Saudi may notify the user, request an updated payment method, retry payment where permitted, provide a limited grace period or suspend Premium access when the paid period expires.

When Talent Premium expires without renewal, Premium-only functions may become unavailable and profile visibility may be restricted/deactivated according to membership rules. When Employer Premium expires, complete-profile access, messaging, shortlisting, AI screening and other restricted functions may be suspended.

If an account is suspended or terminated because of fraud, abuse, misuse of candidate information, violation of Terms or serious misconduct, the user will not automatically be entitled to a refund.

Closing or deleting an account does not automatically create an entitlement to a refund for unused subscription time. Users should cancel future renewal before closing the account.

Anjum Saudi may change membership prices in the future. Any new price should be displayed before a new purchase or renewal to the extent required by applicable law.

Anjum Saudi may improve, modify or replace platform features over time. Minor interface improvements, feature updates or technical changes do not automatically create a right to a refund.

Users are encouraged to contact Billing Support first if they believe a payment is incorrect. Fraudulent or abusive chargebacks may result in account restrictions or suspension. Legitimate rights through card issuers/payment providers remain unaffected.

Membership prices are charged in SAR unless otherwise displayed. Where a card or bank account uses another currency, the bank/payment provider may apply conversion, exchange rates, foreign transaction charges or other fees outside Anjum Saudi's control.

Applicable taxes may be charged where required by law. The final amount payable should be displayed during checkout where applicable.

Anjum Saudi may update this Policy to reflect changes in plans, payment arrangements, coupon programmes, platform functionality, legal requirements or business operations.

Questions concerning subscriptions, cancellations, coupons or refund requests should be submitted through Contact Us / Billing Support. Before launch, include the legal operator, billing email, registered address and support hours if applicable.

Talent Premium — SAR 12/year | Employer Premium — SAR 120/month

Your membership starts when payment is successfully confirmed. You may cancel future renewal at any time. Fees already paid are generally non-refundable after Premium access has been activated, except where required by law or in qualifying cases such as verified duplicate charges or payment/activation errors. Promotional coupons are subject to stated validity and redemption limits.

Recommended consent: “I agree to the Terms of Use, Privacy Policy and Refund & Cancellation Policy.”

Recommended coupon message when exhausted: “This promotional coupon has reached its maximum number of redemptions and is no longer available.”